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Help Center

Browse answers to common questions about TrailCamHub.

Most popular articles

1 - How do I create an account and start the free trial?Is there a size limit per photo or upload?Where do I find the TrailCamHub app in the App Store?3b - view shared trail cameras, photos and videosAPI - Parameter Setting
Getting started
1 - How do I create an account and start the free trial?2 - Update user settings3a - Ask others to invite you3b - view shared trail cameras, photos and videos4 - Connect your first trail cam5 - Import photos and videos from an SD card6 - Manage your trail cameras, photos and videos
General FAQs
Where do I find the TrailCamHub app in the App Store?How can I add the app straight to my phone's home screen ("install" it)?Does the Seissiger SuperSim app offer AI animal detection?Does the Zeiss / SECACAM offer AI animal detection?What is TrailCamHub and who is it for?Do I need a cellular camera?Which trail camera brands are supported?
AI Detection
How accurate is the AI detection?Is the detection algorithm learning?How does the recognition exactly work and what models do you exactly use?Which species can TrailCamHub recognize?How can i teach TrailCamHub which species to expect for my cameras?Can I choose or edit which species are detected for my region?Can it tell me how many animals are in a photo?Why did it get a species or count wrong sometimes?How does the antler (buck) detection work?Can I correct the AI's results — species, number of animals, or antlers?Does no antlers mean the animal is female?What do the boxes and overlays on my photos mean?What does the needs review flag mean?Are people and vehicles detected too?
Manage Cameras
How do I connect Seissiger trail cameras with TrailCamHub?How do I connect Zeiss / SECACAM trail cameras with TrailCamHub?How do photos get matched to trail cameras?
Sharing & Access Control
How do I share photos with my hunting group?What permission levels can I assign?Can I share access with my hunting group?
Uploading, Importing & Exporting
How do I upload photos and videos?Which file formats are supported?Can I upload many photos at once?Can I import photos from another app or an SD card?Is there a size limit per photo or upload?How do I export my photos and detection data?Does uploading a photo use a credit?
Account, Privacy & Data
Where is my data stored?How do I change my password or secure my account?Are you GDPR-compliant and how is my data protected?Who owns the photos I upload?How are people and vehicles in my photos handled?Do you use my photos to train AI or for other purposes?How long do you keep my photos?Should I keep my own backups?How do I delete my photos or my whole account?How do I change my language or notifications?Can I share one account with several people?
Plans, Credits & Billing
What is included in the Manager plan?
API
API - Response reference. API - Game Species MappingAPI - Credits and BillingAPI - Parameter Setting